Legal hub
The policies that govern how Healers World works — privacy, terms and refunds — written to be read, not skimmed past. Last updated 25 June 2026.
Privacy
We collect only what a reading or an order needs — your name, birth details and contact — and we hold it under India's Digital Personal Data Protection Act, 2023.
DPDP consent: we ask for clear, specific consent before processing your birth details, and you can withdraw it at any time from your profile.
Purpose limitation: birth data is used to compute your charts and reports only — never sold, never used to train models without consent.
Your rights: request a copy of your data, correct it, or ask us to erase it by writing to support@healersworld.org.
Security: data is encrypted in transit and at rest, and access is limited to the team members who fulfil your order.
Service providers: a few contracted processors help us run the service — payments (Razorpay), email (Resend), analytics you consent to (Google Analytics, Microsoft Clarity) and our customer-support CRM (Twenty), which keeps your contact details, orders and support history so we can help you across our sites. Your birth details are never shared with them.
Terms
Healers World provides guidance and devotional information with links to official sources and external providers. Readings are for reflection and are not a substitute for professional medical, legal or financial advice.
Eligibility: you must be able to form a binding contract under Indian law to purchase a paid service.
Guidance, not certainty: astrological and AI readings are interpretive. We stand behind the accuracy of the computation and the citation of sources, not the outcome of events.
GST invoicing: every paid order generates a GST-compliant tax invoice with our GSTIN, issued to the email on your account.
Acceptable use: services are for personal devotion and may not be resold or used to harass, defraud or mislead others.
Refunds
Refund terms apply to purchases made through Healers World. Poojas and seva are information and provider handoffs; any external payment follows that provider’s own policy.
Poojas and seva: Healers World does not take payment or perform these rites. Confirm booking, fulfilment, cancellation and refund terms directly with the temple, provider or non-profit before paying on its website.
Digital reports: a generated, cited PDF report is delivered instantly and is non-refundable once produced. If generation fails, you are not charged.
Store products: physical items may be returned within 7 days if unused and in original condition; consecrated items that have been opened are exempt.
Processing: approved refunds are returned to the original payment method within 5–7 working days, with a credit note where GST applies.
Advertisers
A sponsored placement on Temple World is paid advertising. It is not a temple offering, and the rules below differ from those for seva and reports.
Non-refundable once live: a placement fee is not refunded once the listing has been approved and appears on the board. If we decline your listing, we refund it in full.
Review first: every paid listing is checked before it appears. We may decline or remove a listing that breaks the rules. A placement is not an endorsement, and a bid never changes what a temple page says.
GST: the bid shown includes 18% GST, and a GST invoice is issued to the billing details on your account.
Disputes: to dispute a charge or report a listing, write to support@healersworld.org or use the contact page, quoting your order number.
Grievance Officer
Vansh Joshi, Grievance Officer. Email support@healersworld.org. Phone +91 89658 15111. Xalen Technology Private Limited, A704, Gagan Unnati Co Op Hsg Soc, Katraj Kondhwa Road, Pune, Maharashtra 411048, India.
Vansh Joshi is our Grievance Officer under rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the same officer for a Data Principal grievance under section 13 of the Digital Personal Data Protection Act, 2023. We acknowledge a complaint within 24 hours and resolve it within 15 days.
Questions about any of this? Our team is glad to walk you through it — reach us through the contact page. These summaries are written for clarity; the full policies form part of your agreement with Healers World.
